Roofmates — Privacy controls
Delete your Roofmates account
Request deletion in the app
- Open Roofmates and sign in.
- Open the You tab.
- Select Delete account and review the confirmation.
Request deletion by email
Email us from the address associated with your Roofmates account. Include only that email address and the words “Delete my Roofmates account.” Do not include a password, verification code, payment details, or identity document in the first message.
Email a deletion requestWhat is deleted
After verification and resolution of any unsettled obligations, Roofmates deactivates memberships, removes or de-identifies account-level profile and contact information, retires notification tokens, and requests deletion of the associated authentication account.
What may be retained
Shared expense, settlement, dispute, security, and audit records that other participants rely on may remain under a non-identifying “Deleted user” label for ledger integrity, fraud prevention, dispute handling, legal compliance, and the rights of other users. Encrypted backups may retain deleted data until their normal backup cycle expires.
If deletion is temporarily blocked
Roofmates identifies unsettled obligations that must be resolved before deletion can complete. After they are settled, submit the request again. Contact support if you believe the block is incorrect.